Workforce management: latest trends
Historically, corporate T&A management has often been driven by a need for compliance. Many organisations wish to streamline their HR processes in regard to an increasingly complex framework (labour laws, collective agreements, company agreements, etc). Ultimately, payroll reliability still remains, even today, a concern for many HR departments. The financial, social and even legal consequences of non-compliant pay are far from negligible.
THE SEARCH FOR HR PRODUCTIVITY
In addition to this compliance challenge, HRDs need to optimise HR productivity in order to free up time for key missions such as recruitment, training or talent retention. Recent studies have shown that administrative management still accounts for 30% of the HR department’s workload. A pay manager still spends almost 2 hours a day answering impromptu questions from employees and managers, questions that could be easily answered with digital processes.
To do this, it is essential to delegate the time management processes towards managers or even employees. The productivity and efficiency gains are amply demonstrated, as shown by the numerous customer testimonials published by Horoquartz.
The recent health crisis has revealed new needs for telework, mobility and attendance management. It also highlights a general need for flexibility in the organisation of working hours and schedules. As a result, workforce management solutions are becoming a priority again, in order to deal with atypical requests and exceptional processes for a period that is difficult to define today. Nor can it be ruled out that the current economic situation may lead to larger legal or social changes.
In recent years, a new dimension for developing employee experience has emerged. It consists in taking better account of social expectations such as, for example, a widely expressed wish to better balance personal and professional life. It is also about providing new digital HR services so that employees can better interact with the time and absence management processes.
THE QUESTION OF THE USER EXPERIENCE
86% of HR decision-makers beleive it is important to improve employee engagement, according to a 2018 study of HR decision-makers conducted by Markess. 80% of HRD say that innovation is one of the levers to improve this engagement. For Claudine Baverez, Product Owner at Horoquartz: “the tools that employees use in their personal lives are simple, modern and effective. They expect the same level of user experience in the company, and this is even more true for an application like T&A management which is intensively used by employees and managers.
“With eTemptation 5.5, we have made it as easy as possible for the manager to manage its teams so that he can concentrate on missions with high added value. The key daily management and tracking functionalities are available in one click. The manager can effectively manage schedules and absences, make corrections or handle requests. To facilitate decision-making, he can easily view the status of each employee. It is also possible for employees to access simplified and intuitive HR processes from the collaborative portal. This ease of use is very practical for the HR departments as it leads to a decrease in requests and questions addressed to them.