Banking and insurance

banking insurance 2

Horoquartz solutions for banking and insurance

A diverse range of specialist activities, technological innovation, staff turnover: Human Resources Directors in the banking and insurance sector are tasked with delivering effective structural change in a tightly-controlled social and legal environment. Horoquartz's time and schedule management services help them to achieve this change, rising to the constantly-evolving challenges of this sector.

Problems specific to this sector

  • Guaranteeing the quality of the service provided to customers, by ensuring that the necessary skills and personnel are effectively deployed across your network of offices and agencies.
  • Providing new staff scheduling and time management tools for activities which are growing rapidly, such as call centres and service centres,
  • Boosting employee satisfaction by giving them access to user-friendly collaborative portals.
  • Guaranteeing full traceability for certain tightly-regulated activities (audits, for example).
  • Controlling access to your premises, particularly to sensitive departments, with a range of effective security and supervision tools.

Horoquartz solutions for banking and insurance

The eTemptation suite helps businesses in the banking and insurance sector to make their transformation a success:

  • HQ Optimum automatically generates timetables for your employees, ensuring that customers receive the best possible level of service in person (at your agencies) or over the phone (call centres).
  • HQ Time automates time management operations and employee absences, for automatic updating of your pay software.
  • HQ Activity records the activities of your employees and their allocated tasks, for optimal traceability of sensitive operations (audits, for example).
  • HQ Self Service equips your employees with decentralised time management tools, such as online time clocks, leave requests and schedule planners.

Devoted to boosting the security of sensitive departments and facilities, Protecsys 2 Suite offers a range of access control, surveillance and intruder alarm functions.

Expertise and best practices

Horoquartz solutions are used by the biggest banking networks as well as numerous leading insurers. Every day, they organise the work of over 200,000 employees in the sector.

Horoquartz draws upon its rich wealth of experience to provide banking and insurance clients with best practices and crucial expertise to back up our cutting-edge solutions.