Digital HR transformation

The digital transformation taking place within HR departments was the subject of an unprecedented survey, carried out exclusively by Markess for Horoquartz. Digital transformation is closely associated with process automation. This trend is not limited to HR processes and now involves employees and managers on a daily basis. This automation is seen as a key element of corporate recognition in the company by 68% of the HR managers questioned by Markess. Similarly, more than one in two (54%) believe that automating daily processes is a lever for improving employee engagement.

On the HR side, the burden of administrative processes is increasingly placed on HR teams, who see digital tools as a way to automate the exchange and processing of large volumes of documents. Thus, 64% of the HR managers questioned by Markess highlight the role of digital in improving HR performance.

Finally, 56% of the HR managers questioned by Markess indicate that digital must help them provide high quality, innovative and value-added HR services.

Access to information, online support, digital safe service, electronic signature… There is no shortage of examples!


The HR portal is seen as a strategic entry point for HR digitalisation. It integrates all of the HR services offered by the company, simplifies their use and facilitates hierarchical and functional collaboration.

The portal is thus the gateway to all the processes identified as strategic by HR decision-makers: recruitment, on-boarding, performance reviews, skills management, mobility,  staffing optimisation, etc. All these processes are extremely time-consuming and without an organised tool, it is difficult to guarantee their compliance.

Horoquartz’ Process4people solution approaches this issue in an original way. It allows you to define customised workflows, adapted to the size and context of each company.

The 2 benefits are increased user acceptance with fully customised processes, and the reduction of TCO (cost of ownership).. It thus avoids 2 common pitfalls of general and globalised solutions: a very long deployment cycle and limited use of functionalities.


A few key trends also emerge from the study conducted by Markess for Horoquartz:

  • The importance given to data, both in terms of processing and protection with the GDPR implemented in May 2018;
  • Cloud computing, cited by 81% of HR managers who believe that they will use it within 3 years to manage their HR processes;
  • Artificial intelligence, a general trend that also concerns HR, with for example the emergence of chatbots and machine learning;
  • Employee experience, seen as a key lever of engagement by HR teams

Learn more about Process4people