Advanced Workforce Scheduling
HQ Optimum: Advanced workforce scheduling based on business needs
HQ Optimum offers a complete real time advanced workforce scheduling solution intended for service oriented businesses such as call centers, retail, hotel and catering industry, local authorities. HQ Optimum complements companies which have activities with peaks throughout the day due to customer traffic, variation or short duration operational scheduling.
At the heart of HQ Optimum, is a powerful and customizable optimisation engine generating the best possible shop floor scheduling by balancing a number of dynamic variables such as staffing needs, employee skills, workplace rules, and performance standards while still complying with all labour regulations and policies.
Managers can then accurately adjust the suggested schedule by reassigning, adding or subtracting employees, and assigning more labour as required to one or more locations, to deal with unexpected or special circumstances.
HQ Optimum is a “Real Time” solution that seamlessly integrates with HQ Time, the Time & Attendance management module so that supervisors can manage both schedules and employee absences from the same system.
As a result, HQ Optimum helps organizations improve their workforce productivity by proactively aligning staffing needs to customer demand, reduces costs by avoiding overstaffing or overtime, increases customer satisfaction, while minimizing compliance risk by consistently applying all the labour rules and policies.
Advanced scheduling: read more
Benefits
- Advanced scheduling capabilities for a improved customer service by avoiding under or overstaffing.
- Higher employee productivity and satisfaction through a fair and reasonablee management of employee schedules.
- Reduction in labour costs such as overtime.
- Dramatic reduction of time spent planning and compiling schedules.
- Ensures compliance with labour regulations and legislation.
- Standardisation of scheduling practices.
- Quick deployment and fast return on investment solutions.
- Better communication between the different departments.
Advantages
- Accurate "Real Time" adjustment of schedules through an automatic and manual method.
- Efficient integration with the Time and Attendance and Absence Management modules.
- Proven integration with the most popular ERP and business applications.
- Industry design and approach to meet the needs of businesses such as retail, call centre, hotel, restaurant, delivery or cleaning services.
- Trusted technology to simplify integration and deployment.