Retailers have to face a growing number of problems, including increased competition, failing margins, highly variable and unpredictable seasonal demands. They need to provide increased level of customer service,  all while keeping an iron thumb on labour costs.

To survive and grow, retailers must shift their entire organization to become customer-centric and workforce management technology can help them to improve their competitive position.

Amano proposes a comprehensive solution for the retail industry workforce management that enables managers to focus on customer satisfaction and sales performances achievement. With its advanced scheduling module the eTemptation suite offers store managers an efficient solution to draw up optimized employee plannings driven by demand. It takes into account business forecasts and customer traffic to build the best scheduling while including at the same time employee expectations and availability. As a result, eTemptation helps retailers to reduce expensive overtime, to cut cost by avoiding overstaffing, to improve customer service by resolving periods of understaffing and making sure that staff will be present and ready for peak periods.

eTemptation also automates all the Time and Attendance management processes to help you better manage costs and performance across all areas of your operations. As a result, store managers can use their most valuable skills  on the sales floor instead of spending time behind desks drawing up schedules, authorizing attendance , correcting absences or checking overtimes. 

In addition the centralization of time management data allows HR Managers to check the compliance with the company’s policies and collective agreements, while enabling them to speed up the pay process.  This is how the eTemptation suite enabled to install a centralized workforce management solution including Schedules optimisation, Time and attendance and Absence management for leading retailers like Auchan in France with 700000 employees or Carrefour Belgium with 10000 employees.

The solution can also be efficiently used in a local way for decentralized organizations.  The system is installed in more than 500 stores and hypermarkets in Europe.