Because banks and insurance companies have increasingly global operations and have highly distributed workforce, success today requires highly engaged, skilled and productive employees. With confidence in financial institutions currently ibeing seriously questioned, banks and insurance companies also face new challenges such as mergers, implementation of new international rules and policies, employee turnover and  increased competition. Workforce management strategies must adapt.

Proper staffing is imperative because it has a great impact on the customer satisfaction and the containment of costs. Workforce management solutions can help banks and insurance companies to make sure they have the right people with the right skills doing the right thing. Thanks to its advanced scheduling module, eTemptation Suite enables managers to draw up better schedules or service objectives based on historical data .

With the eTemptation Self-Service employees can submit leave requests, view approval status, record worked hours, clock on-line, display holiday balances, hours worked, etc… without troubling branch managers or HR department.

eTemptation also automates all the Time and Attendance  management processes to help you better manage costs and performance across all areas of your operations. As a result, branch managers can focus on building their business instead of finding themselves juggling schedules, authorizing attendance , correcting absences or checking overtimes. 

The eTemptation suite’s technological structure and web based architecture particularly suits the needs and the organization of banking and insurance companies.